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Frequently Asked Questions
What is Viviscal Professional?
Viviscal Professional is a drug free dietary supplement which nourishes thinning hair and promotes healthier hair growth* from within. Viviscal Professional dietary supplements are grounded in over 25 years of continuous research and development, and their efficacy is supported by seven clinical trials. Viviscal has been sold in 43 countries and is a hair growth* solution recommended by top media outlets, celebrities, doctors, stylists, and health and beauty experts.
How do Viviscal Professional dietary supplements work?
Viviscal Professional dietary supplements are scientifically formulated with the proprietary AminoMar® marine complex to nourish thinning hair and encourage existing hair growth*.
Is Viviscal Professional FDA-approved?
The Viviscal Professional dietary supplement is a clinically proven, drug free nutraceutical that conforms to FDA requirements for dietary supplements.
Will Viviscal Professional dietary supplements work for me?
Viviscal Professional dietary supplements promote the growth* of existing hair and nourish hair from within. There are many factors that can cause of hair loss and we recommend that you consult your physician before beginning any dietary supplement. Viviscal Professional dietary supplements have been proven to work in clinical studies, including a recent double-blind, placebo-controlled scientific research program, which demonstrated an 18.3% reduction in hair shedding and a 7.4% increase in hair thickness over a six-month period. See more details of the clinical studies conducted on Viviscal Professional.
How long will it take to see results of Viviscal Professional dietary supplements?
Viviscal Professional dietary supplements work in four stages over a six-month period. Users may notice a difference in as little as three or four months.
- Stage 1 - Hair follicles are nourished through the consistent intake of nutrients and the marine complex AminoMar in each tablet.
- Stage 2 - Thin and wispy hair is strengthened through continued nourishment.
- Stage 3 - Breakage and thinning continue to decline as the tablets encourage the growth* of existing hair.
- Stage 4 - Hair becomes stronger, healthier and more vibrant.
Are Viviscal Professional dietary supplements suitable for everyone?
Viviscal Professional dietary supplements are suitable for both men and women over the age of 18, of all hair types. Viviscal Professional supplements are not suitable for children under 18, those with an allergy to fish or shellfish, or women who are pregnant or breastfeeding. It is always advisable to consult your doctor before taking any dietary supplement.
Are there negative side effects associated with Viviscal Professional dietary supplements?
Viviscal Professional is a drug free dietary supplement that contains some ingredients of natural origins. However, Viviscal Professional is not recommended for those with an allergy to fish or shellfish, or for women who are pregnant or breastfeeding. If you have known intolerances or allergies, please review the ingredients in Viviscal Professional dietary supplements prior to taking the supplements.
Will Viviscal Professional supplements have any other positive effects?
Some customers have reported some positive effects on their nails.
Will Viviscal Professional supplements interfere with medications?
It is always advisable to consult your doctor before taking any dietary supplement.
Do Viviscal Professional supplements contain drugs such as Minoxidil or Finasteride?
No. Viviscal Professional is drug free.
What is the AminoMar marine complex?
AminoMar is a proprietary marine complex available exclusively in Viviscal hair growth* supplements. In the 1980’s, a professor from Scandinavia discovered that the Inuits’ great hair and skin was the result of their fish- and protein-rich diet. He isolated the key molecules in their diet and it was from these origins that AminoMar was created. Since then, Viviscal supplements have been tried and tested worldwide.
How many Viviscal supplements are in one box?
A 30-day supply of Viviscal Professional contains 60 tablets. A 90-day Value Pack of Viviscal Professional contains 180 tablets. For best results, we recommend that you take two tablets each day (one in the morning, one in the evening) with food and water.
What type of credit cards do you accept?
We accept Visa, American Express and MasterCard.
Can I pay by check?
Unfortunately, we do not take check payments.
Where can I buy Viviscal products in store?
Viviscal Professional products are only available from hair salons, spas and medical offices. Visit www.viviscalprofessional.com/retail-locator to locate a retailer near you. If there are no Viviscal Professional retailers in your area, ask your hair salon, medical office or spa to place an order with us by calling 888-444-9084.
How much is shipping?
We offer FREE SHIPPING on orders of $100 or more. For orders of less than $100, we offer flat-rate shipping of $6.95.
Where is my order?
When you place an order and provide an email address, you will receive a confirmation email containing your order number. You will also receive a notification email with your tracking number once your order has shipped. You may also check the status of your order by calling 888-444-9084 and we will be happy to assist you.
How long will it take for my order to arrive?
Please allow up to 48 hours for your order to process from the time of purchase. Typically, shipments arrive within 7-10 business days.
How is my order being shipped?
Shipping methods may vary. Refer to your shipping confirmation email for tracking information.
When will I receive my shipping confirmation email?
After placing your order, if you have provided us with your email address, you will get two emails:
1) The first email will confirm that your order has been completed and is being processed;
2) The second email will inform you when your order is ready to ship. It will include any relevant tracking information.
I would like to return my product. Where should I send it?
If you are not satisfied with your purchase for any reason, we offer a 90-day money back guarantee on all purchases made directly through Lifes2good, Inc., via our call center or via one of our websites, e.g. ViviscalProfessional.com, Viviscal.com or ViviscalMan.com.
If you wish to return your product please call customer service at 888-444-9084 within 90 days of the date the product was received to receive a return authorization code. Then, return the unused portion of the product to receive a refund of your purchase price (less shipping & handling).
Please return products to:
Attn: Returns Department
7850 Ruffner Ave,
Van Nuys, CA 91406
Please note: returns without a return authorization code will not be accepted.
Once your return has been received please allow 7 business days for the refund to be processed. Once it has been processed it will take between 5-7 business days to show up on your financial account depending on your bank. If you have any questions please call customer service at 888-444-9084 for further assistance.
What if the product doesn’t work?
Because we are so confident in our product, we offer a 90-day money back guarantee. If you’re not completely satisfied with your Viviscal Professional purchase, simply return it within 90 days of receipt for a full refund of the purchase price, less shipping and handling. See return policy details and instructions on how to return a product in the section above.
Do you have additional questions not answered here?
Please call our Customer Care line at 888-444-9084 and we will be happy to assist you.